Terms & Conditions

Last Updated: 30 Dec 2025

Welcome to Mystic Crave.
These Terms & Conditions (“Terms”) govern your use of our website www.mysticcrave.com and the purchase of products from us.

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Mystic Crave is a food and seasoning brand offering blended salts and related products.
All products are intended for personal consumption and are sold in accordance with applicable Indian laws and food safety regulations.

2. Eligibility to Use the Website

You must be at least 18 years old to place an order.
By using this website, you confirm that the information you provide is accurate and complete.
Use of this website for unlawful or unauthorised purposes is strictly prohibited.

3. Products & Descriptions

We strive to display accurate product descriptions, ingredients, and images.
However, slight variations in colour, texture, or packaging may occur due to natural ingredients or photography limitations.
Mystic Crave does not guarantee that product descriptions are 100% error-free.

4. Pricing & Availability

All prices are listed in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless stated otherwise.
Product availability and prices are subject to change without prior notice.
In case of a pricing or listing error, we reserve the right to cancel the order.

5. Orders & Payment

Orders are confirmed only after successful payment.
Payments are processed through secure third-party payment gateways.
Mystic Crave does not store your card, UPI, or banking details.
We reserve the right to cancel or refuse any order due to:
- Payment failure
- Incorrect pricing
- Stock unavailability
- Suspected fraudulent activity

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to courier or external factors.
Mystic Crave is not responsible for delays caused by logistics partners, weather conditions, or force majeure events.
Customers are responsible for providing accurate shipping details.

7. Cancellation Policy

Orders can be cancelled before dispatch only.
Once the order is shipped, cancellation is not possible.
To request cancellation, contact us immediately at contact@mysticcrave.com.

8. Return & Refund Policy

Due to the nature of food products, returns are not accepted once the product is opened or used.
Refunds or replacements are applicable only for:
- Damaged products
- Incorrect items delivered
Claims must be raised within 48 hours of delivery with proper photo/video evidence.
Please refer to our Return & Refund Policy page for full details.

9. Health & Usage Disclaimer

Our products are food seasonings and should be used in moderation.
Mystic Crave does not provide medical or dietary advice.
Customers with allergies, medical conditions, or dietary restrictions should review ingredient information carefully before consumption.
Mystic Crave shall not be liable for any adverse reactions caused by misuse or overconsumption.

10. Intellectual Property

All content on this website—including logos, text, images, designs, and branding—is the property of Mystic Crave.
Unauthorised copying, reproduction, or commercial use is strictly prohibited.

11. User Conduct

You agree not to:

Misuse the website or attempt unauthorised access
Upload harmful, offensive, or illegal content
Engage in activities that disrupt website functionality

Violation of these terms may result in termination of access.

12. Limitation of Liability

Mystic Crave shall not be liable for:

Indirect, incidental, or consequential damages
Losses arising from delays, incorrect deliveries, or website downtime
Any misuse of products beyond intended purpose

Our total liability shall not exceed the value of the order placed.

13. Indemnification

You agree to indemnify and hold Mystic Crave harmless from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts only.

15. Changes to Terms

Mystic Crave reserves the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the website. Continued use indicates acceptance of the updated Terms.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: contact@mysticcrave.com
📞 Phone: +91 9354115609
🌐 Website: www.mysticcrave.com

For further information or questions regarding these terms and conditions, please contact us through our designated communication channels.